Huahai Group- LED Display * LED Screen * LED Sign * LED Lighting Fixture

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Hauhai Group does not fit within the generally perceived model of Chinese business. From humble beginnings in 1992 where the company manufactured household appliances we have grown into a highly professional and quality focused organisation specialising in the manufacture of LED lighting and display systems. During our growth phase we have worked with major organisations such as Philips, Toshiba and Siemens in developing product and operating and control systems which we believe are now second to none.
     Some years ago our vision for the future changed in that we shifted our focus from merely being price driven to where we believed Chinas real future was heading. We believed we could produce products equal to or better than any available worldwide at a cost that would be very competitive in all markets. With this in mind we introduced a R&D department to keep us at the forefront of developments in our field. We achieved ISO9001, FCC, CE, WEEE certification.br>      With the company showing strong growth we saw the world as our market place and in order to continue the trend we saw the establishment of an international marketing and service division as the next step.
     We believe our commitment to quality control, staff training and ongoing R&D will serve us and our customers and partners very well in the future and see our place in the world market showing strong and continued growth.
    With the construction a modern purpose built 10,000 m2 facility comprising R&D administration, manufacture and extensive testing area now completed in Shenzhen we believe we are now in a position to offer the world the best available product and the best available cost. Huahai also has manufacturing and administration centres in Beijing, Shanghai and Shenyang allowing us to offer service and support in all areas.
    Our international and domestic marketing and service departments are here to assist in providing ongoing sales and technical, spare parts and service support to all our customers.

Quality Assurance

1. Quality Guarantee: we persist in the idea: “customer first is our tenet, persistent improvement is our pursuit, product quality is our base, and international leading is our aim”. We provide the following all-around service for our customers.

-- Before-sale service

Before signing contracts, we will provide the best project to meet customer’s demands according to their practical situation. After signing the contract, combining the customer's demand with the LED display characteristics we will try best to realize the customer `s requirement in the practical work.

--- After-sale service

●Within the guarantee period:
We provide free service for one year since the day when the LED display is checked and accepted by customer. Within the guarantee period, for all the faults caused by the quality or installation techniques, we will provide repair service and changing components.

●Beyond the guarantee period:
Beyond the guarantee period, we will provide paid permanent maintenance, and charge the fee of components, technician subsidy and travel expense.

--- Service policy

In our customer service system, we emphasize the three policies: convenient, quick and in time.

●Convenient:
Product modularization?design simplifies tools and processes used in installations and repairs. Customers can contact us by telephone, fax and email anytime.

●Quick:
Product modularization design makes maintenance and repair more convenient. The 24-hour online service and hotline service ensuring customer’s feedback can be responded immediately.

●In time:
We have a professional technician team to ensure responding customer fault reports within 12 hours.

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Last Modified : 2008 - 07 - 24

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